The primary goal of Social WiFi’s messaging system is simple - to help you communicate with your customers in the most efficient and orderly fashion. Once you receive a message, you are able to view their senders and respond to them immediately in order to provide them with the highest standard of customer service.
There is no better way to create a good impression than direct human contact, and your customers’ loyalty matters more than anything else. Unhappy customers are always more vocal about their opinions than happy ones, so you should always make sure that you leave no negative opinion unresolved. It helps you to increase your revenue, but most importantly, shows your visitors that you care about them.