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Better complaint
management
for teams
Intercept negative reviews landing online and use AI to create the perfect responses to customer complaints.
Resolve complaints efficiently, win back more customers and turn them into advocates.
Trusted by 1000's of companies, big & small, worldwide
Automated Feedback Gathering
Social WiFi's online review gathering tool will filter out unhappy customers and ask them for more feedback, rather than directing them to online review sites.
Be notified the moment a customer writes negative feedback and have it forwarded to your helpdesk systems.
AI Powered Responses
Always respond in the write way, in the write language by using our ChatGPT AI integration.
At no cost to you, ask ChatGPT's powerful systems to analyse the feedback and draft a response to your customer, in their language. Edit if needed and send.
AI Generated Feedback Analysis
Use our ChatGPT integration to analyse all your negative feedback and find trends and action items to improve your business.
Receive a report in seconds showing your most pressing issues, nice to know issues and any positives identified.
Use your negative feedback to improve your business and win back unhappy customers.
Do more with Social WiFi
Improve your customer loyalty
Get your customers visiting more often and spending more money in your business.
Automate your targeted email marketing
Send the right marketing messages to the right people at the right time and you’ll have better results.
Comply with GDPR and still capture data
Get more people opting in to your communications while also complying with GDPR regulations.