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Social WiFi rank “Excellent” on latest NPS results with score of 68

In the first half of 2024, almost 300 users of Social WiFi’s business dashboard responded to our NPS survey to judge satisfaction with our business, product and service. And the results are in!

August 14, 2024 4 min read

Customer Satisfaction Score
NPS Ranking System
Global User Survey

Social WiFi rank “Excellent” on latest NPS results with score of 68

CEO of Social WiFi, Paul Webster added that “we will continue to work on increasing this number and working out where we went wrong with our detractors, but also how can we move those people from a 7 or 8 to a 9 or 10. Of course we will continue to develop new features to add value to our clients, but we must also identify other areas. Are we fast enough with our replies, do we communicate on the right channels, are we clear enough with our documentation and User Interface”.

“We are very proud of this score, but the challenge is to now increase it. Standing still is not an option as our competition will also be increasing their scores”.

To benchmark this score, in the competitive SaaS marketplace, the majority of companies sit with scores in the 30s according to numerous sites and sources tracking such data.

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Social WiFi rank “Excellent” on latest NPS results with score of 68

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Social WiFi rank “Excellent” on latest NPS results with score of 68

Join Social WiFi

Thank youfor getting in touch

Thank you
for getting in touch