Louvre Hotels Group chooses Social WiFi

Louvre Hotels Group encompasses brands of various star ratings, from 1 to 5: Première Classe, Campanile, Kyriad, Tulip Inn, Golden Tulip and Royal Tulip. In order to provide their guests with the best possible access to a wireless Internet network, they decided to utilise the solution provided by Social WiFi.

About

International leader in the hospitality industry, with over 1,500 hotels in 54 countries.

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Industry

Hospitality - Hotel Chain

Country

Poland

Background

Louvre Hotels Group were looking to upgrade their network infrastructure throughout all of their hotels in Poland - Golden Tulip, Campanile and Première Classe.

To maximise the potential of such a huge undertaking, they have decided to enhance the guest experience with dedicated WiFi software.

The Challenge

14 hotels across Poland needed their infrastructure to be replaced, including the wiring. The network quality would have to be constantly monitored and fixed whenever necessary.

Guest feedback was a crucial part for the hotels, so they were looking for a tool to measure guest satisfaction, communicate with them and get their positive reviews online.

The Solution

Social WiFi decided to pick high-end Ruckus hardware to support the monitoring requirements of the clients. After replacing the cabling and attaching the access points, the software integration part took only half a day.

For the guest experience to be measured, a multilingual feedback system has been put in place and contact forms were integrated into the hotel welcome pages.

TripAdvisor has been connected in order for the positive reviews to be sent there and improve the rating, while the negative ones were to be discussed internally.

20,000+

metres of cabling

100,000+

annual logins

6,000+

reviews gathered

The Result

The new WiFi networks have been running smoothly, thanks to the monitoring solution put in place.

After their stay, guests were asked what was to be improved, highlighting any areas of improvement for the hotels. Guest satisfaction was measured via a 5-star rating system.

Thanks to our cooperation with Social WiFi we have managed to modernise our Internet infrastructure and provide our guests with access to an even faster WiFi network. We also acquired new ways to effectively communicate with them. We can now constantly inform them about promotions in singular hotels or entire chains, as well as quickly react to their ratings and comments.

We highly value Social WiFi’s professionalism throughout our collaboration.

Sebastien Denier

Sebastien Denier

Vice President of International Operations
Louvre Hotels Group

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