Social WiFi Product Updates

Tuesday 19th March 2024

• Access Point integrations on Huawei and Juniper Networks released.

Monday 18th March 2024

• New email sending domains released improving deliverability rates for clients not using their own SMTP sending servers.

Friday 8th March 2024

• New review icons are now available in the Review Email section of the Online Review Gathering feature.

Wednesday 6th March 2024

• Email login verification emails can now be disabled from the settings tab of the dashboard. All emails gathered through this login option will be posted in the Unverified Emails section of the dashboard and therefore cannot be emailed via Social WiFi tools. These emails should be exported in order to run email campaigns.

Friday 16th February 2024

• Hubspot CRM integration now available. Automatically push your Social WiFi data to your Hubspot lists.

Wednesday 14th February 2024

• API endpoints updated to include phone number. CRM integrations that allow phone number input via API also updates and include Zapier, Revinate, Profitroom and Klaviyo.

Friday 9th February 2024

• Unverified emails are now available in the User Data section of the dashboard. Data can be downloaded by Excel file and used outside of the service after acknowledging the conditions of use.

Thursday 25th January 2024

• 𝕏 Remarketing pixel is now available to embed and add, making paid advertising on 𝕏 more targeted for known customers.
• Filipino and Tagalog translations added to the Social WiFi dashboard and default login system wording also translated.

Tuesday 16th January 2024

• Croatian language added to dashboard and default login system wording.
• New default font options added to the page creators. New options include Roboto, Raleway and Poppins.

2023 in summary

Friday 1st December 2023

• Emails regarding customer feedback will now link directly to the conversation in the Social WiFi inbox.

Wednesday 15th November 2023

• Updates and improvments to UniFi API configuration process.
• Automated population of UniFi AP MAC Addresses in Social WiFi dashboard.

Wednesday 8th November 2023

• All ChatGPT AI tools updated to run on the latest GPT-4 Turbo model.
• Improved Feedback Analysis outputs.

Friday 20th October 2023

• New Ubiquiti UniFi configuration method released utilising API.
• This new method is the only possible method on UniFi firmware version 7.4 and above due to Ubiquiti system changes.

Friday 22nd September 2023

• Splash page lists now sort with the more recent design at the top of the page.
• Access Points tab now shows the status of newly added APs as "Waiting for first login attempt" rather than as having a configuration error.

Monday 16th September 2023

• Integration support for Alcatel Lucent OmniVista Cirrus (Cloud) is now available.

Friday 15th September 2023

• SMS Marketing and WiFi authentication is now available globally. Contact our team to learn more about the SMS sending costs for your region.
• Improvements on the loading of dashboard statistics at Venue and Project level.

Friday 8th September 2023

• Integration support for Alcatel Lucent Express now available.

Thursday 31st August 2023

• ChatGPT functions upgrades to GPT-4. Improved outputs on Inbox reply suggestions and Feedback Analysis.

Friday 18th August 2023

• All references to Twitter now replaced with 𝕏.

Friday 28th July 2023

• When viewing splash pages at a Project level, you will now see which pages are active and at which venue.
• Due to an update of the Terms of Service with Freshmail, all clients using this API integration have had their connection disabled until they accept the new ToS. Relevant user have been emailed by Social WiFi.
• Fix to logos which now prevents them from stretching when they exceed certain width and height parameters.

Wednesday 26th July 2023

• Improvements to loading of Splash Pages in the dashboard for clients with multiple draft and inactive page versions. Loading speed will now be greatly improved.
• Duplicate MAC addresses will now be highlighted when pasting into the Access Poiints tab of the dashboard.

Wednesday 19th July 2023

• When downloading login instructions from the dashboard homepage, you can now choose between English, Spanish and Polish language versions.
• You can pre-register your interest in SMS Marketing from Social WiFi. You will see a new tab on the left-side of the panel and information with the option to share your interest.

Tuesday 11th July 2023

• Advanced email automation scheduling to only send to users that log in on certain days and/or between certain times

Friday 7th July 2023

• The webp image file format can now be uploaded to the dashboard.
• Accounts with more than 15 venues will now load the venue list faster due to UI changes.

Friday 30th June 2023

• Update in the Inbox function of the Social WiFi dashboard that does not allow you to reply to customer feedback with no content.
• Improvements to the Agreements Page branding options.
• The "Accept" button with can now be customised.
• The message asking users if they are sure that they with to opt-out of communications can now be customised with an underline to make it more visible as a clickable opt-out option.

Monday 19th June 2023

• ChatGPT enhancements to Social WiFi. New Feedback Analysis tool now released to all clients globally.
• Use ChatGPT to analyse all customer feedback and provide a summary of how your business can improve to get higher levels of customer ratings.
• This currently used ChatGPT 3.5 and should mostly be analysing negative comments from customers due to the way the Social WiFi Review System works.

Wednesday 14th June 2023

• Enhance Mailchimp API error detection. Clients will be notified of more specific issues with the integration. Previously we would only report on disconnection of the API.
• Hardware integration of Social WiFi now available on ExtremeCloud IQ.

Wednesday 7th June 2023

• Email login option now has ability to define if additional questions are mandatory. For example, clients can now decide if users must input first name, date of birth etc while completing the form.
• Hardware integration of Social WiFi now available on ExtremeCloud IQ.

Friday 26th May 2023

• Option to set reply-to email address for system emails from Social WiFi. For example, if you have emails set to be sent by a socialwifi.com email domain, any users that reply to hose emails can now be forwarded to a mailbox of your choice.

Thursday 18th May 2023

• Sender ID of SMS verification codes can now be edited. 11 character maximum length.
• SMS login option can now ask additional questions during the process in the same way as the email login option.

Wednesday 26th April 2023

• ChatGPT API integration launched. First version using GPT-3.5 model.
• Feedback inbox can now generate AI suggestions for replies to customers. Paste in the suggestion and send, or edit before sending too.
• Faster reporting on Mass Mailing statistics

Tuesday 18th April 2023

• Email layouts now available when creating a campaign in the dashboard.
• Choose from some set layouts and edit further within the drag-and-drop editor.

Tuesday 4th April 2023

• Automated copy and sharing of Splash Pages across Venues within a Project.
• By sharing a page template, an update of one Venues style will automatically update all other venues sharing the style. No need to copy across venues any more.

Friday 17th March 2023

• Automated detection and flagging of broken CRM integrations.

Friday 3rd February 2023

• Social WiFi can now push all historical data to your integrated CRM. You no longer need to import via CSV when adding data to your CRM after the fact.
• Improvements made to the speed of loading statistics at a Project level.
• Fixes to the inbox at a Project level if you have access to multiple Projects.

Friday 27th January 2023

• Send yourself a test email to check its style before launching.

Thursday 12th January 2023

• Aruba Instant On hardware integration. Install Social WiFi directly on your Aruba Instant On WiFi access points.

Tuesday 10th January 2023

• You can now select a date range when downloading the CRM database from the User Data tab. The date range will select based on a users last visit date.
• Integrations can now be copied to other Venues within a Project. For example, your Facebook Pixel settings and your Mailchimp CRM API connection.
• You can now suggest a new integration for us to develop from the dashboard. It'll raise a ticket with our team and we'll monitor what is popular.

Monday 2nd January 2023

• Lots of backend improvements and minor updates throughout December and we took some time off to celebrate Christmas! Nothing sexy here that you'll notice in the dashboard. Perhaps just some things loading faster!

Tuesday 6th December 2022

• Launch of Instagram widget on Welcome Page. Embed posts and allow redirection to app or webpage
• Release of generic email mass mailing domain allowing use of mass mailing functions without the configuration of your own SMTP server

Friday 2nd December 2022

• Release of Freshmail CRM integration
• Release of Klaviyo CRM integration

Monday 28th November 2022

• Forward customer feedback via email to any email address
• Get your customer feedback and complaints into your existing support systems such as Zendesk and Freshdesk

Wednesday 16th November 2022

• Monthly report sending can now be sent to a chosen email address

Monday 14th November 2022

• Integrations tab now shows which are configured
• Grandstream released as a supported hardware vendor
• Significant statistics speed improvements. Rollout of update will be phased across the next four weeks

Thursday 27th October 2022

• Review widget embed improvements
• Updated layout for Social WIFi integrations

Wednesday 12th October 2022

• Review widget embed for your website released
• Download infographics about your Review Gathering performance in various formats and styles released

Friday 7th October 2022

• Returning User statistics released
• Gender breakdown of verified users
• Minor updates to dashboard UI on Google Chrome
• Fix for the colour of buttons on the Additional Login Question

Tuesday 4th October 2022

• GetResponse integration released
• Updates to email activation emails
• New French translations uploaded
• Back end optimisations to improve dashboard speed

Thursday 29th September 2022

• TikTok remarketing integration released
• Snapchat remarketing integration released
• All-time review statistics now visible by default in dashboard
• Update that all venues do not load on login for larger accounts. Improves dashboard speed.

Friday 23rd September 2022

• Time zones released. Data and statistics reflect the local time of logins and no longer UTC
• Mailchimp CRM integration released
• Google Maps ID fix on Review Settings tab

Tuesday 20th September 2022

• Returning rate from emails released. Calculate how many people returned after receiving a Social WiFi marketing email
• Monthly reports downloadable from the Project tab
• Minor statistics page updates

Tuesday 13th September 2022

• Additional customisable questions on login pages now possible. Available on Pre-login Page, Login Page and Welcome Page